Contact Us

Need some help? That's what we're here for! Please get in touch with us using one of the below options. Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.

If you are an End User:

Talk to us via Live Chat (Support): Click on the 'Chat with an Expert' bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!). Service Hours: Mon-Fri 9.00am – 5.00pm EST *Please note that it does take about a minute for the system to see that you are there and change from Agent Offline to Chat with an Expert
Call our customer helpline: Our Zodiac Customer Service team are available for over-the-phone support on 1300 763 021 Mon-Fri 8.30am - 6.00pm EST.
To lodge a new service request/warranty claim please go to our myFluidra warranty portal.

If you are a Trade Customer:

Please log on to Fluidra Pro Centre or submit a request to gain access. Available to those with NZBN / Fluidra Accounts only. Our Customer Service Hours: Mon-Fri 9.00am - 5.00pm EST